Privacy Policy

Welcome to YourPrimeTv. We prioritize safeguarding your private information and respecting your privacy rights. For any policy-related questions or concerns, please contact us via WhatsApp.

1. Data We Collect

Personal information is collected when you voluntarily provide it during IPTV service registration, express curiosity about our products, or contact our team.

Our collection includes these personal details:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The collected information is utilized for these purposes:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your information based on the specified legal foundations:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

We will store your personal information solely for the time required to achieve the objectives described in this privacy policy, unless extended retention is required or authorized by legal provisions (such as tax, accounting, or other regulatory needs).

5. Cookies & Tracking Technologies

Cookies and similar tracking technologies may be utilized to access or store data. These are mainly functional cookies essential for the proper operation of the website and client area. We avoid using intrusive tracking cookies for advertising.

6. Third-Party Services

Third-party vendors, service providers, or agents who work for us or on our behalf may be given access to your data to complete their tasks. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

To protect the personal information we process, we’ve established adequate technical and organizational security measures. However, it’s important to note that we cannot ensure the internet is 100% safe.

8. Your Data Protection Rights

Based on your location, you might have certain rights concerning your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To utilize these rights, please contact us via WhatsApp.

9. Children’s Privacy

Our platform is designed exclusively for individuals aged 18 and above. We make no effort to gather personal data from minors below 18 years of age.

10. Contact Us

If you need clarification or wish to share thoughts on this policy, we encourage you to get in touch. contact us via WhatsApp.