Contact YourPrimeTv
Receive YourPrimeTv Our supportive team is ready around the clock to help with setup, billing, or channel needs. WhatsApp alternatively, email us.
WhatsApp Support
Reach us swiftly by sending a message on WhatsApp for prompt responses.
Chat on WhatsAppLive Chat
Fancy chatting? Use the widget when it’s live. If offline, email us instead.
Start a RequestHelp & Guides
Visit Installation to find setup tutorials and troubleshooting tips for devices.
View InstallationGet in touch
General Inquiry
Questions regarding setup, billing, or service? Message us directly.
Sales & Billing Assistance
Get advice, manage subscriptions, or address payment questions.
How Can We Help You?
Pick a category to get tailored help and convenient shortcuts.
Setup & Installation
Comprehensive tutorials for Smart TV, Firestick, Android, iOS, MAG, and additional devices.
Billing & Payments
Problems with invoices, receipts, or payments? Our checkout is securely powered by Stripe.
Technical Issues
Questions about buffering, EPG, or the app? Let us assist in optimizing your configuration.
Channel Requests
Can’t find a channel or location? Let us know, and we’ll verify if it’s accessible.
Account & Activation
Didn’t get your credentials or activation message? We’ll confirm and dispatch them promptly.
Apps & Compatibility
Let us guide you to the best IPTV applications and configurations for your system.
Frequently Asked Questions
Quick fixes for frequent questions on customer service, setup, billing, and hardware.
Kindly provide your device model, app name, subscription plan, and a short issue summary.
Check your spam or junk folder. If it’s still not there, contact us via WhatsApp We’ll resend it immediately.
Yes, extra connections can be added as optional features. Contact sales for more details.
Check out the Installation page for step-by-step setups for Firestick and similar devices.
Review our Refund Policy to understand qualifications, deadlines, and the request process.
Smart TV: Smart IPTV or IPTV Smarters. Android: TiviMate or IPTV Smarters. iOS: GSE Smart IPTV or IPTV Smarters.
Ensure a 30+ Mbps connection, utilize 5GHz Wi-Fi/Ethernet, turn on hardware acceleration, expand buffer size, and halt other downloads or streams.
In your app’s settings, refresh or reload to update your playlist and EPG. If necessary, delete and re-enter your M3U and EPG URLs.
Major card payments are processed securely via Stripe.
Certainly. Manage your renewal options in your account or seek assistance from the support team.
Our Response Times
- Priority support: within 1–2 hours
- Email support: 2–8 hours
- Technical issues: Promptly